Privacy Policy

1. Who we are

Evergreen Home Care Ltd (“we”, “us”, “our”) is a domiciliary care provider registered in England and Wales. Our registered office is 14 Clifton Down, Bristol, BS8 1SA. We are the data controller for the personal information we collect through our website and care services.

2. Information we collect

We may collect the following personal information:

• Name, phone number, and email address
• Address and postcode
• Details about care needs and health conditions
• Information about next of kin or emergency contacts
• Website usage data (cookies, IP address, browser type)

3. How we use your information

We use your personal information to:

• Respond to care enquiries and arrange assessments
• Deliver and manage your care services
• Comply with our legal and regulatory obligations, including CQC requirements
• Improve our website and services
• Communicate important updates about your care or our services

4. Legal basis

We process your data on the basis of: your consent (e.g. when you submit a contact form), the performance of a contract (e.g. when we deliver care services), legal obligations (e.g. CQC record-keeping), and legitimate interests (e.g. improving our services).

5. Sharing your information

We do not sell your personal data. We may share information with: healthcare professionals involved in your care, local authorities or the NHS where required, our regulators (the Care Quality Commission), and third-party service providers who help us operate our website and business (e.g. hosting, email). All third parties are required to handle your data in accordance with data protection law.

6. Data retention

We retain care records for a minimum of eight years after the end of a care arrangement, in line with CQC guidance. Website enquiry data is retained for up to two years. You may request deletion of your data at any time, subject to our legal obligations.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, contact us at hello@evergreenhomecare.co.uk or call 0117 496 0234.

8. Cookies

Our website uses essential cookies to ensure it functions correctly. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

9. Contact us

If you have questions about this privacy policy or how we handle your data, please contact us at hello@evergreenhomecare.co.uk or write to Evergreen Home Care Ltd, 14 Clifton Down, Bristol, BS8 3PB. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.